Dear mouse,
This blog entry is dedicated to the hardworking staff of the Customer Finance Services of Sprint which office is in Fort Bonifacio, Philippines especially to people named below. Sey. Let the Cat meow.
My blood pressure hit the ceiling again. My blood sugar too… (that’s because I ate ice-cream with a banana. Banana split baga. Banana is for my potassium requirement, without which, the blue-black bruises will be back again. Arghhh. Ice cream is for my calcium requirement which I can not get from my milk because it has melamine
errrmm because I am lactose intolerant. (whisper..palusot lang).
The irritant that cause my blood pressure to shoot up is the lone letter from the mail box. It was another collection letter from the SPRINT, my previous wireless-phone-provider-of the cell phone -I-did-not-use –but-continued-to-pay-when-I-was-busy-visiting-the-specialists-that-told-me-that-I-have-
the-disease-which-name-I-don’t-even-want-to-mention. Pause and Breathe.
They are warning me that my account will be sent to the collection agency and will be written as a bad debt and my cell phone would not be renewed.
I am quivering in fear. Hide me, please. Nobody is going to BAIL me out. ARGHH.
No one is going to pay the $ 26.31 that I owed and have not paid to date. Shame on
Me. slap, slap, slap.
I got my cell phone from my previous employer in Los Angeles in 2006. It was a cell phone company. I can’t just give it up, it had a two year contract or else I’ll pay a pre-termination fee.
Last March or April, the contract expired. I called to close the account. The person I talked to told me that I renewed it for another year. Ha? I must be drunk or I was in daze due to a lot of medications I was taking. To cut the story short, I asked the guy I was talking with what to do because I have no intention of using the cell phone anymore.
And I am saddled with costs of my medications and other things. The proud person of me does not want to bother any people I have helped before so I tried to be financially independent by eliminating non-essentials.
Why do I know the problem of not having a health insurance? …because Virginia I have been there.
The guy agreed to close the account on the condition that I am going to pay the $ 50.40. I was happy. He even gave me a confirmation number. He said that I would get the invoice in July. Since I know already the amount, I sent a payment of 50.40. The invoice came, it was $ 76 something.
Another collection letter came asking for payment. I checked the bill. My payment was already reflected. So what are they demanding payment for? The agreement is 50.40.
I do not care if the difference is $ 26.31.
Last September, I received another bill. I ignored it. It stresses me to make any phone call that deals with problems.
I know how it works in the Accounting Department. I was a Chief Accountant before and time and again we discussed what accounts to write off given the proper documentation forwarded to us by the collection department. Some of the customers have already died and yet the payable clerk has not cleaned her file. Sheet.
This afternoon, I decided to make a call again. My blood pressure was making me shake. I was ready to tell whoever would take my call if they can understand English or not. Why do they continue to send me the bill when I have already cancelled my account and have paid the agreed amount last June?
But I stopped. The mataray-bitch-sharp-tongued in me paused. Aha, the lady at the other line is very composed. Even while I was already talking with several decibels over my special phone, she was still calm. She was not scared of me?
I suspected that she is a Filipina because in my experience dealing with support services, ONLY FILIPINOS can calm down irate customers. They have the charisma and the patience.
Sabi ko na nga ba. Filipina siya. She is one of staff of the customer finance services of SPRINT which is located in Fort Bonifacio or Global City. Anak ng pating, kahirap pa ako ng English, buti marami akong stock sa aking Frigidaire. Yon palang kausap ko nasa Pinas at ako ay nandito sa Estet. (No translation please).
Her name is Jacquiline Gaspay. Siguro kamaganak siya ni Baltazay. hehehe biro lang. ( I hope I got her name right). Bingi kasi ang phone ko. Hindi makarinig. Hehehe.
She promised that she would take care of the account. Unlike other customer finance services, she asked my permission if she can put me on hold. There was one office where I was made to wait for several minutes without telling me that I should wait…so para akong tanga na hinihintay ang PASKO, eh Marso pa lang naman. Hohoho.
She consulted her supervisor whose name is Kenneth John Mariano kung pwede akong patawarin sa aking kasalanan kahit hindi ako nangungumpisal.. .ehek sa aking utang na $ 26.31 para sa cell phone na matagal ko ng inilagay sa crime scene dahil matagal nang hindi humihinga.
He talked to me and told me that they will do everything to the best of their ability to give me a reprieve. Alelujah, pinatatawad na nila ako.
Salamat. Thank you. My mail was rejected. Wala sigurong stamp.
The Ca t
PS…sa kasusulat nito nasunog yong niluluto kong nilagang baka…kaya hindi na siya nilaga kung hindi
tinutong na baka. mwehehe
